did you just get a call from a pleasant sounding person with a foreign dialect letting you know that they have detected errors on your computer they ll even offer to show you what is wrong and fix it for you
you ve just become a target and potential victim of a pc support scam this scam is known by many names it been called the fake tech support call scam the event viewer scam the ammyy scam and the teamviewer scam ( the last two names denote the name of the legitimate remote connection tool used by the scammers to connect to and take control over your computer )
this scam is global and has likely bilked millions of dollars out of victims worldwide the scam has been around for several years and doesn t appear to be losing any steam if anything it seems to be becoming more prevalent with new variants cropping up everyday
how can you spot a pc support scam attempt here are some clues to help you
clue #1 they called you
this is the biggest tip off of the scam microsoft dell or any other major company tech support organization is not likely going to waste their resources to call you if you have tech support problems they know that you will call them they are not going to go looking for trouble the scammers will tell you that they are doing this is a public service don t buy into this it complete bs
clue #2 the caller id says microsoft tech support or something similar and appears to originate from a legitimate number
this is another key part of the scam what the first thing you check when the phone rings the caller id information of course this information is what helps the scammer establish legitimacy your brain tells you that the caller id info validates the claims of the caller so they must be for real right wrong the scammers are trying to build a pretext for their scam
if someone was trying to scam you in person they would wear a tech support badge spoofed caller id information is just like putting on a fake badge it looks legit so many people believe it spoofing caller id info is extremely easy via voice over ip technology check out our article on caller id spoofing for full details on how the process works
clue #3 they have a thick foreign accent but use a name that is usually of western origin
this is one of the funniest parts of the scam for me the scammer will usually have an extremely thick foreign accent but will claim that their name is something decidedly western such as brad if i tell them that they don t sound like a brad then they will usually counter with something like my name is so hard to pronounce that i use brad instead to make things easier for people yeah i m sure that the reason
clue #4 they claim that your computer is sending off errors sending out spam infected with a new virus that is undetectable by current scanners or something else similar
nobody wants to cause problems for others or get in trouble for having a computer that is doing bad things and no one wants a virus this part of the scam scares the user into wanting to have the scammer take action their purpose is to create fear in your mind that your computer is infected and is trying to do bad things to other computers
this is the part where the scam gets dangerous the scammers want to take control of your computer but not for the purpose of fixing it as they claim the scammers want to infect your computer with malware rootkits keyloggers etc in order for them to do so they need a way in
there are several free remote connection software packages that are completely legitimate tools designed for remote tech support some of the more popular ones used by the both scammers & genuine support companies include ammyy teamviewer logmein rescue and gotomypc
the quickest way to get these idiots off the phone is to tell them that you don t have a computer at all as with any scam there will be new variants as the scam is refined so be on the lookout for new tactics but the basic clues above will probably remain unchanged
now how do you tell a scammer apart from the genuine deal well first things first the genuine deal will always offer you a free one time service scammers don t want to fix anything on your computer they want to make it more difficult for you to use your computer so that you are forced to buy one of their packages the genuine deal will offer you a free one time fix no strings attached
once the free servicing is done you will have the option of calling the genuine support company back in a couple of days to avail of a discount on the various yearly packages that they have to try out a genuine pc support company try www onlinetechrepairs com or fell free to call them on 1 888 961 4986 with the discount code ( slnk214343 ) to avail of the free one time fix slnk214343 11 13 2014
#scam #genuinepcsupport #pc #support #realdeal #onlinetechrepairs com #repairmycomputer #computerissues #techsupport #fixmycomputer
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